Refund policy

Return, Cancellation, Refund & Warranty Policy

At Under The Hood, we supply motorcycle and automotive spare parts based on part number, model compatibility, product description, customer-selected fitment information, and order details provided at the time of purchase.

Spare parts are technical, fitment-based products. Customers are requested to carefully verify the part number, vehicle model, variant, year, BS/OBD generation, connector type, side selection, quantity, and visible product details before placing an order.

If there is any doubt regarding compatibility, customers should contact us before ordering with their vehicle model, year, variant, old part number, and product photos where required.

1. Order Confirmation, Cancellation & Modification Policy

Once an order is placed, it is treated as confirmed and cannot be cancelled, modified, changed, exchanged, or refunded due to wrong selection, wrong diagnosis, model mismatch, mechanic recommendation, change of mind, duplicate order, incorrect fitment assumption, or failure to verify compatibility before purchase.

Many spare parts are sourced, packed, billed, reserved, or processed specifically against the customer’s order. Therefore, cancellation requests after order placement may not be accepted, even if the order has not yet been dispatched.

Customers must verify all order details before completing payment.

2. Non-Returnable Spare Parts

Spare parts are technical, fitment-based products. If the correct item is supplied as per the order, the product will not be eligible for return, exchange, replacement, or refund.

Returns will not be accepted for:

  • Wrong product selected by customer

  • Wrong part number ordered

  • Wrong vehicle model, variant, or year selected

  • Wrong diagnosis by mechanic

  • Product not solving the vehicle issue

  • Model mismatch due to incorrect fitment assumption

  • Change of mind after ordering

  • Product ordered for trial/checking purpose

  • Duplicate order placed by mistake

  • Product no longer required

  • Product opened, installed, fitted, plugged in, tested, used, scratched, greased, altered, or damaged after delivery

  • Product returned without original packaging, label, seal, invoice, tags, or complete accessories

Customers must verify compatibility before placing the order.

3. Electrical & Electronic Spare Parts Policy

Electrical and electronic spare parts are strictly non-returnable and non-refundable once delivered, opened, installed, plugged in, connected, tested, or fitted on a vehicle.

This includes, but is not limited to:

  • Sensors

  • Relays

  • Switches

  • Wiring parts

  • ECUs and electronic modules

  • Ignition parts

  • Regulator/rectifiers

  • Coils

  • Fuel pumps

  • Speed sensors

  • LED/electrical lighting parts

  • Meters and display units

  • Electrical connectors

  • Battery/charging-related parts

  • Any similar electrical or electronic component

Electrical and electronic products can be affected by vehicle-side faults such as incorrect diagnosis, short circuit, modified wiring, battery issue, charging issue, ECU fault, reverse polarity, water ingress, connector mismatch, improper installation, or mechanic error.

Once an electrical/electronic item is connected to a vehicle, the condition of the part cannot be independently verified by Under The Hood. Therefore, post-installation claims such as “not working,” “not matching,” “not solving the issue,” or “mechanic says faulty” will not be accepted unless the product carries an official manufacturer warranty and the manufacturer approves the claim.

Unless a product page specifically mentions manufacturer warranty, no store warranty, replacement, return, or refund is provided on electrical or electronic spare parts.

4. Transit Damage, Wrong Item or Missing Item Claims

Claims are accepted only in the following cases:

  • Product received physically damaged in transit

  • Wrong item supplied by Under The Hood

  • Missing item from the package

  • Product received in broken condition

  • Quantity mismatch in the package

To raise such a claim, a complete and clear unboxing video is mandatory.

The unboxing video must:

  • Start before opening the package

  • Clearly show the shipping label

  • Clearly show the sealed package from all sides

  • Show the complete opening process without cuts or pauses

  • Clearly show the product condition, quantity, and packaging material

  • Be recorded in one continuous video

Claims without a proper unboxing video may be rejected.

Any transit damage, wrong item, missing item, or quantity mismatch claim must be reported within 24 hours of delivery.

5. Installed, Used, Opened or Tampered Products

Products that are installed, used, fitted, plugged in, tested, scratched, greased, damaged, altered, opened from sealed packaging, missing labels/tags, or returned without original packaging are not eligible for return, exchange, refund, or replacement.

This applies especially to technical, mechanical, electrical, electronic, painted, body, rubber, seal, gasket, filter, cable, bearing, clutch, brake, suspension, wiring, and engine-related spare parts.

Once a product has been installed, fitted, used, or tested on a vehicle, it cannot be accepted back.

6. No Claim for Wrong Diagnosis or Mechanic Recommendation

Under The Hood is responsible for supplying the product ordered by the customer. We are not responsible for incorrect diagnosis, wrong mechanic recommendation, vehicle-side faults, previous repairs, modified wiring, aftermarket alterations, or incorrect installation.

If the product received is physically correct and matches the order, return or refund will not be accepted only because the part did not solve the vehicle issue.

Customers should confirm the actual fault and correct part requirement before ordering.

7. Manufacturer Warranty

Most genuine spare parts and replacement spare parts do not carry a separate seller warranty unless specifically mentioned on the product page.

If a manufacturer warranty is available, the claim will be handled strictly as per the manufacturer’s warranty terms, inspection process, approval, rejection, and timeline.

Under The Hood does not provide an independent store warranty unless explicitly stated in writing on the product page or invoice.

If the manufacturer rejects the warranty claim, Under The Hood will not be liable to provide a refund, replacement, or compensation.

8. Fitment Responsibility

Customers must check fitment before placing an order.

Fitment should be verified using:

  • Existing part number

  • Vehicle model

  • Vehicle variant

  • Manufacturing year

  • BS/OBD generation

  • Connector type

  • Side requirement: LH/RH/Front/Rear

  • Product photos

  • Mechanic confirmation

  • OEM/EPC reference where applicable

If the customer orders a part without proper verification and the item does not fit, the product will not be eligible for return, refund, or exchange.

If unsure, customers should contact Under The Hood before placing the order.

9. Product Images, Compatibility & Part Numbers

Product images are provided for reference and identification. Minor differences in packaging, label, batch, finish, shade, supplier update, superseded part number, or manufacturing marking may occur depending on brand supply and production batch.

Compatibility information is provided to help customers choose the correct product, but customers must still verify the part number and vehicle requirement before ordering.

For spare parts, part number matching is the most important confirmation wherever applicable.

10. Claim Rejection Conditions

A claim may be rejected if:

  • No complete unboxing video is provided

  • Claim is raised after 24 hours of delivery for damage/wrong/missing item

  • Product was ordered incorrectly

  • Product was opened, installed, fitted, plugged in, tested, used, or damaged

  • Product is returned without original packaging

  • Product label, seal, tag, QR code, or barcode is missing/tampered

  • Product has scratches, grease, fitting marks, wiring marks, tool marks, or installation marks

  • Customer selected the wrong model, variant, side, or part number

  • Product did not solve the vehicle issue due to wrong diagnosis

  • Electrical/electronic product has been connected to a vehicle

  • Manufacturer does not approve the warranty claim

  • Product is returned without prior approval from Under The Hood

11. Approved Claim Resolution

If a claim is approved after verification, Under The Hood may provide one of the following resolutions depending on the case:

  • Replacement of the same item

  • Missing item dispatch

  • Store credit

  • Refund, only where applicable and approved

Refunds are not automatically applicable for all claims. The final resolution will depend on product type, claim reason, proof provided, and verification outcome.

Shipping charges, payment gateway charges, packing charges, and handling charges may not be refundable unless required due to a confirmed error from Under The Hood.

12. Return Shipping

If a return is approved, the customer must return the product in original condition with all packaging, labels, invoice, tags, accessories, and unused condition.

The product must be packed safely to avoid damage in return transit.

Return shipping responsibility will depend on the reason for the claim:

  • If the wrong item was supplied by Under The Hood, return shipping may be arranged or reimbursed after verification.

  • If the return request is due to customer-side issue, wrong selection, or incorrect order, return may not be accepted.

  • Unapproved returns sent directly to us may be rejected and will not be eligible for refund/replacement.

13. Final Decision

All claims are subject to verification of order details, product condition, product type, unboxing proof, packaging condition, installation status, and applicable manufacturer policy.

Under The Hood reserves the right to reject claims that fall outside this policy or involve used, installed, damaged, tampered, wrongly selected, incorrectly diagnosed, or unsupported spare parts claims.

By placing an order on our website, the customer confirms that they have read, understood, and agreed to this Return, Cancellation, Refund & Warranty Policy.

Claim & Support Contact

For order-related claims, customers must contact Under The Hood within the applicable claim window by email or WhatsApp with the order number, customer name, product details, issue description, and required proof such as a complete unboxing video.

Email: support@underthehood.co.in
WhatsApp/Phone: +91 83485 85300

Claims sent without order details, proof, or within the required timeline may not be accepted.